Refund Policy

Our guarantee

A 30-day money-back guarantee is planned for every purchase after launch. If LMM is not right for you, you will be able to ask for a refund within 30 days from purchase.

This policy covers monthly, annual and one-time purchases made through checkout on localmodelmanager.com. It applies to every plan, whether the licence is for 1, 2 or 5 Macs.

The 7-day free trial

When public downloads open, every plan is planned to include a 7-day in-app trial. It will start the first time you open LMM and will not need a card.

The planned 30-day guarantee will run from the day you buy.

How to ask for a refund

Email [email protected] from the address you used at checkout. That lets us match your request to your purchase.

Tell us which purchase you mean: the plan (monthly, annual or one-time) and the date you bought it.

How a refund is issued

• Refunds go through Stripe to the original payment method.
• The licence key is revoked when a refund is issued.
• The app then returns to its free features, including the live menu for memory and loaded models. Planner, Checkup fixes, host mode, observer history and drops are locked until you have a licence again.

Renewals and cancelling

Monthly and annual plans renew until you cancel. To cancel, use the Stripe customer portal before your renewal date. Cancelling stops future renewals, and your licence keeps working until the end of the period you already paid for.

Cancelling on its own does not refund a charge you have already paid. To ask for a refund, follow the steps above.

If you think a renewal charge should be refunded, email us and name the charge, and we will look at it.

One-time purchases

A one-time purchase is a single payment with no renewal, and the licence has no expiry. It has the same 30-day money-back guarantee as every other purchase.

If we refund a one-time purchase, the licence key is revoked like any other.

Taxes and fees

Prices are in US dollars, and checkout shows the plan, price and terms before you pay. Promotional codes are entered at checkout.

If you have a question about tax or a fee on a specific charge, email us and name the purchase.

Chargebacks

If something is wrong with a charge, please email us first. A refund request to us is a direct way to put it right.

You can contact your bank at any time. We would simply like the chance to fix the problem with you before a dispute is opened.

Changes and contact

If we change this policy, we will post the new version on this page with a new date at the top.

Questions about a refund: [email protected].